Privacy Policy 

Effective Date: March 2025

This privacy policy explains how I, Anna Phiri, collect, use and protect any personal information you provide when using this website or my therapy services. I am committed to ensuring that your privacy is protected and that your information is handled in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who I Am

I am a registered psychological therapist providing one-to-one therapy services to adults and young people. I am the data controller for any personal information collected through this website or in the course of providing therapy.

What Information I Collect

I may collect and process the following types of personal information:

Your name and contact information (e.g. phone number, email address)

Information you provide when making an enquiry or filling out the contact form

Relevant personal or health information that you voluntarily share when starting therapy

Notes taken during or after sessions, as required for professional record-keeping

How I Use Your Information

Your information is used only for the purpose of:

Responding to your enquiries

Arranging and providing therapy sessions

Managing appointments and communications

Ensuring safe, ethical and professional care

Meeting legal or regulatory obligations

I will not share your personal information with any third parties unless legally required or in circumstances where I believe there is a risk of serious harm to yourself or others.

How Your Information is Stored

All personal data is stored securely, either in password-protected digital systems or locked physical storage. Notes and records are kept in line with professional standards and retained for a period of 7 years following the end of therapy, as recommended by regulatory bodies.

Your Rights

Under data protection law, you have the right to:

Access the information I hold about you

Request corrections to any inaccurate information

Request that your data is erased (in certain circumstances)

Object to or restrict how your data is used

Lodge a complaint with the Information Commissioner's Office (ICO)

You can find more about your rights at www.ico.org.uk.

Confidentiality in Therapy

Everything discussed in therapy is treated as confidential. Exceptions to this may apply if:

There is a risk of serious harm to you or someone else

There is a legal requirement to disclose information (e.g. safeguarding concerns, terrorism, money laundering)

You give consent to share information with another professional

These exceptions will be discussed with you in advance wherever possible.

Contact

If you have any questions about this policy or how your information is used, please contact me directly at:

Anna Phiri
anna@atherapy.uk